Introduction

Alpha Dental Excellence is committed to making our website accessible and easy to use for all patients. We follow the Web Content Accessibility Guidelines (WCAG 2.1 Level AA) to ensure that all individuals, regardless of ability, device, or circumstance, can access information and services.

Our website includes an accessibility interface that allows users to customize the display and navigation experience according to their personal needs.

We are also committed to maintaining compliance with HIPAA and patient privacy regulations across all online and digital communication systems, including our secure Voice AI receptionist platform.

DISCLAIMER

We continuously monitor and improve our website’s accessibility. Regular audits and updates help us identify and resolve any potential accessibility issues. While we strive to meet or exceed WCAG 2.1 AA standards, some pages or components may temporarily fall short during development or updates.

Alpha Dental Excellence also adheres to HIPAA privacy and security standards in all forms of communication. Our systems, including the Voice AI receptionist, use encrypted, secure channels for all data transmission. No Protected Health Information (PHI) is stored or shared outside of approved systems.

ACCESSIBILITY ASSISTANT

To access the Accessibility Assistant, click on the accessibility icon located in the corner of any page. A menu will appear allowing visitors to customize their experience.

The assistant includes specialized profiles designed to support specific disabilities, such as:

Blind/Screen Reader Mode – Optimized for JAWS, NVDA, and VoiceOver

Vision Impaired Mode – Enhanced contrast and readability

Seizure Safe Mode – Pauses all flashing and motion graphics

Motor Impaired Mode – Enables full keyboard navigation

Focus (ADHD) Mode – Reduces visual clutter for better focus

Dyslexia Mode – Adjusts font and spacing for readability

OTHER ADJUSTABLE SETTINGS ARE:

In addition to the preset profiles, users can personalize their browsing experience through:

Color Contrast Controls – Monochrome, inverted, or high-contrast options

Text Size Adjustments – Modify text size for better readability

Highlighting Tools – Underline links and headers, highlight titles

Zoom Controls – Adjust page magnification and cursor color

SUPPORT FOR ASSISTIVE TECHNOLOGY

We use semantic HTML and ARIA (Accessible Rich Internet Applications) tags to ensure compatibility with assistive technologies. The site is tested with major browsers and accessibility tools, including Chrome, Safari, Firefox, Edge, JAWS, NVDA, and ORCA.

Our Voice AI receptionist system is also built to comply with ADA and HIPAA accessibility standards. It assists patients through secure, conversational voice calls, ensuring that individuals with visual or motor impairments can schedule appointments or receive information hands-free.

All patient communications through our Voice AI system are encrypted, logged within HIPAA-approved systems, and monitored for accuracy and compliance. Patients can request a live team member at any time.

WE PROVIDE SUPPORT FOR THE FOLLOWING DISABILITIES:

Alpha Dental Excellence is committed to creating an inclusive and accessible experience for all patients. Our website, communication systems, and secure Voice AI receptionist are designed to support individuals with a wide range of disabilities, including:

Blindness and Visual Impairments – Full screen reader compatibility and customizable contrast settings.

Color Blindness – Adjustable color schemes and monochrome viewing options.

Motor Impairments – Complete keyboard navigation support and voice-based assistance through our Voice AI receptionist.

Hearing Impairments – Visual and written information for all key communication and instructions.

Cognitive and Learning Disabilities – Simplified navigation, focus tools, and dyslexia-friendly text options.

Seizure Disorders – A seizure-safe mode that pauses all flashing or moving visual elements.

Our systems, including the Voice AI receptionist, are ADA-accessible and fully HIPAA-compliant. All interactions and data exchanges are encrypted and handled within secure healthcare communication standards. Patients may also request direct assistance from a live staff member at any time.

CLOSING REMARKS

Alpha Dental Excellence remains dedicated to accessibility, privacy, and security across all communication channels. Our goal is to provide every patient with a safe, inclusive, and seamless experience—whether online, over the phone, or in person.

We continue to upgrade our technology to meet evolving standards for web accessibility and HIPAA compliance.

For assistance or to report any accessibility issue, please contact our support team at [email protected] or call our office directly at (215) 750-2222.