Introduction

Infinity Dental Management LLC, operating under the DBA Alpha Dental Excellence, is committed to making our website accessible and easy to use for all patients. We strive to follow the Web Content Accessibility Guidelines (WCAG 2.1 Level AA) to help ensure that all individuals, regardless of ability, device, or circumstance, can access our information and services.

Our website includes an accessibility interface that allows users to customize the display and navigation experience according to their personal needs.

We are also committed to maintaining compliance with HIPAA and patient privacy regulations across all online and digital communication systems, including our secure Voice AI receptionist platform.

DISCLAIMER

We continuously monitor and improve our website’s accessibility. Regular audits and updates help us identify and resolve any potential accessibility issues. While we strive to meet or exceed WCAG 2.1 AA standards, some pages or components may temporarily fall short during development or updates.

Alpha Dental Excellence also adheres to HIPAA privacy and security standards in all forms of communication. Our systems, including the Voice AI receptionist, use encrypted, secure channels for all data transmission. No Protected Health Information (PHI) is stored or shared outside of approved systems.

Information We Collect

We collect the following types of information:

Personal Information:

• Name, email address, phone number, physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication:

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

How We Use Your Information

How We Use Your Information

We use collected data for:

• Providing and improving our services
• Processing transactions and payments
• Communicating with you about your inquiries, appointments, and promotions
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent

Data Security

We implement and maintain reasonable security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Breach notification protocols in accordance with applicable laws
• Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

SMS Messaging & Compliance

Text Message Program Terms & Conditions

By providing your mobile number and opting into our SMS messaging services, you agree to receive text messages from Alpha Dental Excellence related to your care and our services.

1. Opt-In & Consent

Method of Consent: Consent is obtained when you provide your phone number via our website contact forms, appointment booking tools, or during patient registration in our office.

You will only receive messages if you have explicitly opted in.

We maintain timestamped records of all opt-in actions to ensure compliance with the Telephone Consumer Protection Act (TCPA) and all applicable laws.

2. Message Frequency & Content

Message frequency varies based on your interactions with our business (e.g., appointment reminders, follow-up care, and office updates).

Messages will be directly related to the services you have requested. We do not send promotional content without specific additional consent.

3. Cost & Carrier Information

Standard message and data rates may apply.

Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon, T-Mobile, and other major regional carriers.

4. Opt-Out & Help Instructions

To Unsubscribe: You can cancel SMS notifications at any time by replying "STOP" to any message you receive. You will receive a final confirmation message, and no further messages will be sent unless you re-opt in.

For Assistance: Reply "HELP" for assistance or contact us directly at [email protected] or call (215) 750-2222.

5. SMS Data Protection Statement (No-Sharing Policy)
Alpha Dental Excellence is committed to protecting your privacy.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

Information sharing with subcontractors in support services, such as customer service platforms, is permitted solely to facilitate our communications with you.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:

• Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
• SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive
• All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance:

• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

Business Transfers:

• In case of mergers, acquisitions, or sale of assets
• In such cases, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

ACCESSIBILITY ASSISTANT

To access the Accessibility Assistant, click on the accessibility icon located in the corner of any page. A menu will appear allowing visitors to customize their experience.

The assistant includes specialized profiles designed to support specific disabilities, such as:

Blind/Screen Reader Mode – Optimized for JAWS, NVDA, and VoiceOver

Vision Impaired Mode – Enhanced contrast and readability

Seizure Safe Mode – Pauses all flashing and motion graphics

Motor Impaired Mode – Enables full keyboard navigation

Focus (ADHD) Mode – Reduces visual clutter for better focus

Dyslexia Mode – Adjusts font and spacing for readability

Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze site traffic and user behavior
• Remember your preferences
• Improve website functionality and user experience
• Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information
• Opt-out of marketing emails by clicking "unsubscribe" in our emails
• Opt-out of SMS messages by replying "STOP"
• Request information on how we process your data
• Withdraw consent at any time for future communications
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information in the closing remarks at the bottom of this page.

OTHER ADJUSTABLE SETTINGS ARE:

In addition to the preset profiles, users can personalize their browsing experience through:

Color Contrast Controls – Monochrome, inverted, or high-contrast options

Text Size Adjustments – Modify text size for better readability

Highlighting Tools – Underline links and headers, highlight titles

Zoom Controls – Adjust page magnification and cursor color

SUPPORT FOR ASSISTIVE TECHNOLOGY

We use semantic HTML and ARIA (Accessible Rich Internet Applications) tags to ensure compatibility with assistive technologies. The site is tested with major browsers and accessibility tools, including Chrome, Safari, Firefox, Edge, JAWS, NVDA, and ORCA.

Our Voice AI receptionist system is also built to comply with ADA and HIPAA accessibility standards. It assists patients through secure, conversational voice calls, ensuring that individuals with visual or motor impairments can schedule appointments or receive information hands-free.

All patient communications through our Voice AI system are encrypted, logged within HIPAA-approved systems, and monitored for accuracy and compliance. Patients can request a live team member at any time.

WE PROVIDE SUPPORT FOR THE FOLLOWING DISABILITIES:

Alpha Dental Excellence is committed to creating an inclusive and accessible experience for all patients. Our website, communication systems, and secure Voice AI receptionist are designed to support individuals with a wide range of disabilities, including:

Blindness and Visual Impairments – Full screen reader compatibility and customizable contrast settings.

Color Blindness – Adjustable color schemes and monochrome viewing options.

Motor Impairments – Complete keyboard navigation support and voice-based assistance through our Voice AI receptionist.

Hearing Impairments – Visual and written information for all key communication and instructions.

Cognitive and Learning Disabilities – Simplified navigation, focus tools, and dyslexia-friendly text options.

Seizure Disorders – A seizure-safe mode that pauses all flashing or moving visual elements.

Our systems, including the Voice AI receptionist, are ADA-accessible and fully HIPAA-compliant. All interactions and data exchanges are encrypted and handled within secure healthcare communication standards. Patients may also request direct assistance from a live staff member at any time.

CLOSING REMARKS

Alpha Dental Excellence remains dedicated to accessibility, privacy, and security across all communication channels. Our goal is to provide every patient with a safe, inclusive, and seamless experience—whether online, over the phone, or in person.

We continue to upgrade our technology to meet evolving standards for web accessibility and HIPAA compliance.

For assistance or to report any accessibility issue, please contact our support team at [email protected] or call our office directly at (215) 750-2222.